Exchanged Products


1) You must provide the following:


  • a. Original copy of invoice

  • b. Product to be returned.

  • c. Accessories such as label, clip, clipboard, quality inspection certificate, and etc.

2) Time limit for exchange of products:


  • a. Items must be exchange within 14 days of the original invoice date (inclusive of Saturday and Sunday).

  • b. If the expiry date falls on an official public holiday, the expiry date will be extended to the following business day. For returned items sent by mail, the actual expiration date will be based on the postmark.

  • c. If the expiry date falls on a stock counting day, the expiry date will be extended to the following business day.

3) Value of exchanged product


  • a. The value of the exchanged product shall be equal to or more than original product, but it shall not exceed SGD200.

4) Method of exchange


  • a. By mail: The expiration date is based on the postmark. Postage is paid by customer for both ways.

  • b. By picking up: 10.00am to 12.30pm/ 1.30pm to 7.00pm.

5) Value of exchanged product


  • 1. As most of the Company's products are undergarments, for hygiene purpose, any product which has been worn, washed, discoloured or damaged shall not be excharged. No exchange is allowed for unpacked or opened Nefful Natural Detergent and Face soap.

  • 2. Any product to be exchanged must be accompanied by the original invoice. The product must be the same as stated in the invoice in terms of color, and quality. Each product can be exchanged once only and an exchanged product will be indicated as "Exchanged Product" in the invoice and cannot be exchanged again.

  • 3. No partial exchange is allowed when a product to be exchanged is out of stock. The product will be fully exchanged only when stocks are available.

  • 4. Customers must state their names, addresses and contact numbers when exchanging pruduct for future reference.

  • 5. Upon the verification of a product for exchange, customer shall go through the exchange process similar to that of the ordering process.

  • 6. Customer should double check the exchanged product upon receipt and contact the Company on the following business day if there is any further clarification needed.