Order Procedures

Order Procedures


1. Orders of out-of stock product will not be accepted by the Company
2. If the amount stated on the fax order form is different from the amount printed by the customer service associate, the Company will inform the purchaser on the amendment thereafter.
3. Waiting time for collection of order made by credit card in person at the customer service counter is approximately 30 minutes.
4. Business hours: Monday to Friday 10.00 am to 7.00 pm, Saturday 1.00 pm to 5.00 pm.
5. Self-collection time: Monday to Friday 10.00 am to 7.00 pm, Saturday 1.00 pm to 5.00 pm.
6. Delivery time on Sale Closing Days: 10.00 am to 5.00 pm.
7. Closed on Stock Count Day.

Product Exchange
You must provide the following:
a. Original copy of invoice
b. Product to be returned.
c. Accessories such as label, clip, clipboard, quality inspection certificate, and etc.

Time limit for exchange of products:
a. Items must be exchanged within 14 days of the original invoice date (inclusive of Saturday and Sunday).
b. If the last date of validity falls on an official public holiday, the validity date will be extended to the following business day. For returned items sent by mail, the actual validity date will be based on the postmark.
c. If the last date of validity falls on a stock count day, the validity date will be extended to the following business day.

Value of exchanged product
The value of the exchanged product shall be equal to or more than original product, but it shall not exceed S$200.

Method of exchange
a. By mail: The validity date is based on the postmark. All postages shall be bore by customer.
b. Self-collection: 10.00am to 12.30pm/ 1.30pm to 7.00pm.

Exchange Policies

  1. As most of the Company’s products are undergarments, for hygiene purpose, any product that has been worn, washed, discoloured or damaged shall not be allowed for exchange. Exchange is also not allowed for Nefful Natural Detergent and Face Soap once it has been opened or unwrapped.
  2. Any product to be exchanged must be accompanied by the original invoice. The product must be the same as stated on the invoice in terms of color, and size. Each product can be exchanged only once and an replaced product will be indicated as “Exchanged Product” on the invoice and shall not be allowed for exchange again.
  3. No exchange is allowed if the selected product for exchange is out of stock. The product exchange can only take place when stocks are available.
  4. Consumers must indicate their names, addresses and contact numbers upon product exchange for future reference.
  5. Upon the verification of a product for exchange, customer shall go through the exchange process similar to that of the ordering process.
  6. Consumers are advised to check the exchanged product upon receipt and contact the Company on the following business day if there is any further clarification needed.